How to Apply Timeless Principles to Master Email Follow-Up Using the Kit Kat Clock Strategy


Email follow-up is one of the most important elements in maintaining a strong relationship with your customers. 

In today's fast-paced world, mastering follow-up can give you a significant edge. 

One of the most effective strategies I’ve learned, rooted in timeless principles, is the "Kit Kat Clock" strategy, as referenced by marketing expert Dan Kennedy.


The Power of Direct Communication

When it comes to marketing, Kennedy stresses the importance of having direct control over communication with your end user. 

The Kit Kat clock, a vintage clock that has been a staple in American kitchens since the 1930s, serves as an interesting analogy. 

Just as the Kit Kat clock has stood the test of time, so have the foundational principles of maintaining a direct line of communication with your customers.


The key idea here is to ensure you have the customer’s contact information so you can reach out whenever necessary. 

Kennedy highlights the importance of building your own list and not relying on third-party platforms. 

Think about it: what happens if your primary selling platform changes or decides to remove your product? 

Without a way to contact your customers directly, you’ve lost control of your business. This is where email follow-up comes in.

Why Follow-Up Is Essential in Modern Marketing

The Kit Kat Clock strategy revolves around continuous engagement. Kennedy explains how companies like Kit Kat Clocks use their email lists to stay in constant touch with their customers. 

For example, if they release a new version of their clocks—say, in neon colors—they can instantly notify their email list. 

Whether they choose to drive traffic back to the stores or sell directly online, the essential point is that they can connect with their customers when needed.


This principle extends beyond just selling clocks. It’s applicable to any business or product. 

By having control over your email list, you can inform customers about new products, promotions, or even changes in where your products are available. You're in charge of the relationship.

Applying the Kit Kat Clock Strategy to Your Business

So how can you apply this strategy to your business? It starts with collecting as much customer information as possible. 

Just like Kit Kat Clock offers a fan club that incentivizes customers to sign up, you should provide value in exchange for contact details. 

Whether it's a free guide, special discounts, or exclusive access to new products, giving customers a reason to share their email address is critical.


Once you have their information, don’t let it go to waste. 

Regularly follow up with them. This could be through email newsletters, special promotions, or valuable content that keeps your brand top of mind. 

Make them feel like part of an exclusive group—similar to the Kit Kat Clock Club. By doing so, you're fostering loyalty and encouraging repeat business.

Conclusion

The Kit Kat Clock strategy, although rooted in a simple, vintage product, exemplifies a powerful marketing principle: the importance of direct communication and follow-up. 

By collecting customer information and staying in touch through consistent email follow-up, you maintain control over your business. 

This timeless strategy can easily be applied to any business model today, helping you build stronger relationships and ultimately drive more sales.


If you’re looking to up your follow-up game, I highly recommend focusing on building your email list and applying these timeless strategies.

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Jonathan Coates
Jonathan Coates

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